The purchase agreement is concluded at the moment of acceptance of the buyer’s bid, and the product will be delivered to the delivery service within 5 working days (Saturdays, Sundays, and bank holidays excluded) after the receipt of payment of the order price amount.
To the buyer who is a resident of the territory of the Republic of Croatia, the product will be delivered within 8 working days (Saturdays, Sundays, and bank holidays excluded) from the moment of delivery to the delivery service; to the buyer who is a resident of the European Union the delivery will be completed within 15 working days (Saturdays, Sundays, and bank holidays excluded); to the customer who is a resident of the North America, South America an Rest of the World delivery will be completed within 15 working days (Saturdays, Sundays, and bank holidays excluded); and to the buyer who is a resident of the Republic of Serbia or Republic of Bosnia and Herzegovina within 15 working days (Saturdays, Sundays, and bank holidays excluded).
The tax-deductibles invoice (R1) must be requested by the buyer during the order process; later requests for the tax invoice cannot be accepted.
The contracted purchase price includes all taxes and duties, and is expressed in Croatian kuna. Along with the price in Croatian kuna, prices are in Euros, British Pounds, US and Australian dollars and the customer pays for the currency conversion costs.
DELIVERY METHOD DETAILS
The products ordered are delivered by FABRICA MEDIA d.o.o. under the terms specified under the "Product prices, methods of payment and product delivery" section. The delivery is made through Hrvatska pošta d.d., Jurišićeva 13, Zagreb, OIB 87311810356.
FABRICA MEDIA d.o.o. will check the correctness of each product before each shipment.
The delivery costs are paid in full by the buyer, except when otherwise indicated at the www.teddyheartofficial.com website.
FABRICA MEDIA d.o.o. delivers in the Republic of Croatia, North America, South America an Rest of the World and European Union,.
It is the obligation of the buyers to accept the package and check the package content in front of the deliverer, in order to avoid subsequent claims about items damaged during the shipping.
In case that FABRICA MEDIA d.o.o. is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If FABRICA MEDIA d.o.o. is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.
If the buyer does not accept the product, or refuses to accept the product without a valid reason, FABRICA MEDIA d.o.o. retains the right to claim the refund of costs incurred for manipulation, shipment, and other possible costs.